Answers & Clarity
Frequently Asked
Frequently Asked
Questions
Everything you need to know about our creations, process, & how we work.
shopping_bag Orders & Products
How long does it take to receive my order? add
Each creation goes through a 3-week (21 day) intention & curing process before it ships. Once dispatched, domestic orders typically arrive within 3–5 business days. We ship on Tuesdays & Fridays.
Are your products handmade? add
Yes — every single piece is handcrafted by us. No mass production, no third-party manufacturing. Each creation is made with care, intention, & love from start to finish.
Will my product look exactly like the photo? add
Because each piece is handmade, there may be slight natural variations in color, texture, or pattern. These imperfections are what make your creation truly one of a kind — no two are ever exactly alike.
Can I customize or request a specific intention for my piece? add
Absolutely. During checkout, you'll have the opportunity to leave a note with any specific intentions, goals, or energy you'd like woven into your creation. We read every single one.
local_shipping Shipping & Returns
Do you ship internationally? add
We currently ship within the US. International shipping is something we're working toward — check back soon or reach out to us directly if you're outside the US & are interested in a piece.
What if my order arrives damaged? add
We do our best to pack every order carefully so it arrives in perfect condition. If something was damaged in transit, please contact us right away with photos & we'll work with you to make it right.
Can I return or exchange my order? add
Because each piece is handcrafted with a personal intention set specifically for you, all sales are final. The energy & intention work begins before your order even ships — please review our Returns page for full details.
diamond Care & Crystals
How do I cleanse my piece? add
You can cleanse your piece using moonlight, sunlight (brief exposure only), sound (singing bowls, bells), or by placing it on the earth. Avoid submerging in water. See our full Care Guide for detailed instructions.
Can I get my piece wet? add
We recommend keeping your piece dry. Water exposure — especially prolonged or repeated — can dull the resin finish or affect embedded crystals over time. Remove before showering, swimming, or washing hands.
How often should I cleanse it? add
Trust your intuition. A good rule of thumb is once a month under the full moon, or whenever you feel like the energy needs refreshing — especially after a heavy or emotionally charged period.
help
Still have a question?
We're a small team & we read every message. Reach out & we'll get back to you as soon as we can.
Send Us a Message north_east